PRIVACY POLICY

Effective Date: June 11, 2026

Crain Mortgages ("we," "us," or "our") operates crainmortgages.com (the "Website"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our site or use our mortgage brokerage services in Ontario, Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and strict mobile carrier compliance guidelines.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about mortgage products, pre-approvals, or when contacting us through our online web forms. This information may include full name, email address, physical address, mobile phone number, and financial data required for mortgage evaluation.

2. How We Use Your Information

We use the personal information collected via our Website to evaluate your eligibility for mortgage products, process applications, connect with lenders to secure competitive rates, provide updates, and send automated notifications and text updates (if you have explicitly opted into our mobile messaging program).

3. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access. Your mortgage data is stored within encrypted CRM systems and access is restricted exclusively to authorized personnel handling your active file.

4. Strict Mobile Messaging Privacy & Data Protection

No mobile information or text messaging data will be shared with third parties, external affiliates, or joint venture partners for marketing or promotional purposes. Text messaging originator opt-in data, mobile phone numbers, and explicit consent records will not be shared with, rented, or sold to any third parties under any circumstances. This exclusion applies strictly to all customer opt-in data and consent metrics, ensuring your information is completely isolated from external promotional systems or non-essential aggregators. This data will only be utilized by Linden Crain, Mortgage Broker to deliver the requested services.

5. Third-Party Sharing Disclosures

We do not sell, trade, or rent user data to third parties. We only share relevant financial details with accredited Canadian mortgage lenders, financial institutions, and necessary technical aggregators strictly to execute the mortgage pre-approval or processing services you requested. This sharing entirely excludes mobile phone numbers and SMS text messaging originator opt-in data; such information will never be shared with or disclosed to third parties or affiliates for any purpose.

6. Your Canadian Privacy Rights (PIPEDA)

As a Canadian citizen, you retain the absolute right to access the personal information we hold about you, request corrections to inaccurate records, or demand the deletion of your personal files from our servers, subject to legal or regulatory record-keeping obligations under provincial mortgage regulatory guidelines.

7. SMS/Text Messaging Program Details

Linden Crain, Mortgage Broker operates an SMS communications program. Users explicitly opt-in to receive informational, transactional, and promotional updates by checking the optional consent boxes on our online web contact forms. Message frequency varies depending on the client's application status and interactions. You can text HELP for assistance or reply STOP at any time to cancel text messaging enrollment. Standard message and data rates may apply from your mobile carrier. No mobile phone numbers or SMS consent data will be shared or sold to third parties or affiliates for marketing purposes.

8. Cookies, Tracking, and Analytics Data

Our website utilizes cookies, tracking pixels, and related web analytics technologies to optimize user experience, analyze traffic flows, and monitor digital engagement profiles. By navigating our site, you acknowledge and consent to the standard placement of these automated data tracking utilities on your web browser device.

9. Contact Us

If you have any questions regarding this Privacy Policy, contact us directly at:

Business Name: Linden Crain, Mortgage Broker
Principal Broker: Linden Crain
Address: 2575 Ouellette Pl #200, Windsor, ON, N8X 1L9, CA
Email: [email protected]
Phone: (226) 787-4745

📍 2575 Ouellette Pl #200, Windsor, ON, Canada, N8X 1L9
📞 +1 (226) 787-4745
✉️ [email protected]

Linden Crain, Mortgage Broker
Dominion Lending Centres, Elite Mortgage Group

The Super Mortgage Team
FSRA Licence Number: 13669 Independently Owned & Operated